Falkor Clarity Privacy Policy
Effective Date: 01-01-25
Last Updated: 01-01-25
1. Introduction
Falkor Clarity (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our website, web portal, and merchant statement analysis tools. By accessing or using our services, you consent to the practices outlined in this Privacy Policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
• Name
• Business Name
• Email Address
• Phone Number
• Billing Information (for subscription payments)
b. Merchant Statement Data
• Transaction volume and processing history
• Fees, chargebacks, and interchange rates
• POS system details and integrations
c. Automatically Collected Data
• IP Address
• Browser type and device information
• Usage data and analytics
3. How We Use Your Information
We use the information we collect for the following purposes:
✅ Statement Analysis & Recommendations – To evaluate merchant processing fees and recommend cost-saving solutions.
✅ Account Management – To enable login, secure access, and account updates.
✅ Customer Support – To respond to inquiries and offer assistance.
✅ Security & Compliance – To ensure data protection and compliance with industry regulations.
✅ Marketing & Communications – To send relevant updates, promotions, and service improvements (only with user consent).
✅ Payment Processing – To manage billing and subscriptions.
4. Data Storage & Security
We implement robust security measures to protect your data:
• Encryption – All stored and transmitted data is encrypted using industry-standard security protocols.
• Access Controls – Only authorized personnel have access to sensitive data.
• Cloud Storage Compliance – We utilize [Google Cloud/AWS/Secure Hosting Provider] with strict compliance measures.
• Regular Audits – Our systems undergo periodic security assessments to prevent breaches.
5. Data Sharing & Third-Party Services
We do not sell, rent, or share personal data with third parties except in the following cases:
• Service Providers: We may share information with trusted vendors who assist with analytics, hosting, or payment processing.
• Legal Compliance: If required by law, court order, or governmental regulation, we may disclose relevant data.
• Business Transfers: In the event of a merger, acquisition, or business sale, data may be transferred to the new entity.
6. User Rights & Data Control
You have control over your personal information, including:
🔹 Access & Review – Request a copy of the data we store about you.
🔹 Correction & Updates – Modify inaccurate or outdated information.
🔹 Data Deletion – Request removal of your account and associated data.
🔹 Opt-Out of Marketing – Unsubscribe from promotional emails at any time.
To exercise your rights, contact banderson@falkorpay.com
7. Cookies & Tracking Technologies
We use cookies and analytics tools to enhance the user experience. These technologies help us:
• Improve website performance
• Understand user behavior
• Personalize services
You can manage cookie preferences via your browser settings.
8. Data Retention Policy
• User accounts & merchant statements: Stored for [X] years for compliance and service continuity.
• Inactive accounts: Deleted after [X] months of inactivity.
• Financial records: Retained per regulatory requirements.
9. Compliance with Regulations
We comply with:
✔ GDPR (General Data Protection Regulation) – If applicable to EU users.
✔ CCPA (California Consumer Privacy Act) – For California residents.
✔ PCI DSS (Payment Card Industry Data Security Standard) – For secure payment data handling.
10. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page, and users will be notified of significant updates.
Last Updated: 03-17-25
11. Contact Information
For questions or concerns, reach out to us at:
📧 Email: banderson@falkorpay.com
📍 Address: 1480 Concord Pkwy Suite 350 #1007 Concord, NC 28025